Terms of Use

1. Overview

These Terms of Use (“Terms”) govern your use of the guide services provided by [Your Company Name] (“we,” “us,” or “our”) through our website and in person. By booking or using our services, you agree to be bound by these Terms.

2. Services Provided

We offer private guided tours, escort services, and concierge assistance in various locations throughout Japan. Our guides are English-speaking and aim to provide cultural insights, assistance with transportation, and personalized support.

3. Booking and Payment

All bookings must be made in advance via our website or through direct contact. Payment must be completed prior to the tour unless otherwise agreed. Prices are listed in Japanese yen unless specified. Any additional costs (such as meals, tickets, or transport during the tour) are the responsibility of the customer.

4. Cancellation Policy

Cancellations made:

  • 7 days or more in advance: full refund
  • 3–6 days in advance: 50% refund
  • Less than 48 hours in advance: no refund
    If we must cancel a tour due to unforeseen circumstances, a full refund will be issued.

5. Travel Expenses of the Guide

Please note that all travel-related expenses for the guide (including domestic flights, accommodation, and entrance fees) are to be covered by the customer, unless otherwise stated.

6. Liability

We are not responsible for any accidents, injuries, losses, delays, or damages caused by force majeure events such as natural disasters, illnesses, accidents, strikes, or political unrest. We strongly recommend that you purchase appropriate travel insurance before your trip.

7. Code of Conduct

Guests are expected to behave respectfully toward the guide and follow local laws and customs. We reserve the right to cancel the tour without refund in cases of abusive or illegal behavior.

8. Privacy

We respect your privacy. Please refer to our [Privacy Policy] for details on how we handle your personal information.

9. Changes to Terms

We may update these Terms at any time. Continued use of our services following any changes indicates your acceptance of the revised Terms.

10. Contact

If you have any questions or concerns, please contact us at:
[info@myheart-tokyo.com]